What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Our average shipping times are 4-7 days in the U.S and 15-21 days out of the U.S.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
Please check Refund Policy.
Can I cancel my order?
Your order can be cancelled or the address provided can be changed if the warehouse has not begun processing it. We try to move as quickly as possible, so orders will usually start processing within 1 hour of being placed. Once your order reaches our warehouse, we try to get your order out as quickly as possible. If you contact us outside of business hours (Mon—Fri, 9 a.m.—5 p.m. EST), your order will most likely begin processing before we can get back to you. This makes cancelling or changing an order rather difficult.
If it is too late to cancel your order, please see our returns policy.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Our average shipping times are 4-7 days in the U.S and 15-25 business days outside of the US.
Are your mink lashes ethically sourced and cruelty free?
In a word, yes! We are very careful with the suppliers we use for our lashes as we do not want any animals harmed in the process of manufacturing. So, all the Mink sourced for our lashes are done so in a cruelty free way, where the animals are brushed regularly and the hair that falls out naturally is used for our lashes.
I have a question that wasn't answered, can you please help?
If you can't find the answer in our FAQs? Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.