RETURNS

RETURN POLICY

 

We truly hope you are 100% happy with your Aleeya Beauty purchase!

We offer a 14-day money-back guarantee to make sure you are 100% happy with your purchase.

We want you to love our products, but understand if you need a different style! 

View our return policy for full information on returns & refunds.

*Please note, our lashes are 100% handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage. 

 

HOW TO RETURN AN ITEM TO US

After you have read the above, please email us at info@aleeyabeauty.co requesting instructions on how to return an item.  Please make sure to include your order number on the subject line for faster service.

 

RETURNS PROCESSING TIME

Return Processing time: Once we have received your package, your return/exchange will be processed within 1-5 business days. You will be notified via email once your return has been processed. If you have requested a refund due to a defect, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

 

INTERNATIONAL RETURNS LIMITED EDITION ITEMS

International sales are final sale and are not eligible for returns/exchanges

If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team at info@aleeyabeauty.co 

If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order.  Unfortunately, we cannot direct refunds to different accounts or payment methods.